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Cancellation & Refund Policy
General Programs
Cancellations or changes made before the start of a program will receive a refund. Full payment is non-refundable for individuals who do not show up or cancel after the start of a program.
Swim Lessons:
- No less than two (2) days prior to start of the session to receive a refund.
- Absences must be reported at least two (2) hours before the missed class.
- Notifying the teacher when you come in for a lesson prior to the date of absence.
- Students are allowed two (2) make-up sessions.
- Lessons go on in the rain unless severe weather is occurring.
- Students will receive a make-up if they're not allowed in the water due to weather.(Airtemp is below 68 degrees).
- Full refunds will be issued if the recreation makes changes that prohibits the participants from attending.
- A full refund will be given for a withdrawal from a program if requested five business days prior to the program’s start date. Cancellations should be sent via email to recadmin@killingtontown.com.
- 50% refund will be given for withdrawal from the program less than five business days prior to the program start date.
- 25% refund will be given for withdrawal from a program if the request is made within 24 hours of the programs start date.